Terms and Conditions

Your agreement with 5 Gringos

Opening an account at 5 Gringos Casino means you accept its general conditions, together with its privacy and cookie notices, the rules of individual games and the terms of any promotion you join. Where a promotion has its own wording, that wording wins over the general conditions. Its licence comes from the Anjouan government in the Union of Comoros and carries the number ALSI-202606064-FI2. Players need to be 18 or over, and the age rises wherever local law demands it. Residents of a short list of restricted countries cannot register or fund an account, and anyone who finds themselves in that position must close the account straight away. Whether online gambling is lawful where you live is your responsibility.

Your account and its security

One account is allowed per person, household, address, phone number, email and IP address. Anything beyond the first counts as a duplicate, and winnings, bonuses and actions on a duplicate are void. Register under your own real name and keep your details current. Your username and password stay private, and every action taken with the right login is treated as yours. Accounts cannot be sold or transferred. The casino can refuse an application or close an account without giving a reason.

Checks on age, identity and funds

You can be asked for a certified ID, proof of address, proof that a payment method is yours, transaction histories and similar papers. These checks can happen before or after any deposit or withdrawal. Documents are due within 30 days of the request. Until they arrive, payments can be held and the account blocked, and a missing response can end in permanent closure. Checking a complete set usually takes up to 10 days.

Deposits and your balance

Pay with a method that belongs to you, and never one that was lost or stolen. Minimum and maximum deposits are set by the casino from time to time. Your balance is not a bank deposit, it earns no interest and it is not insured. Player funds are held in dedicated bank accounts apart from the company's own money. Deposits are normally not refunded. A refund is only considered for technical or payment problems, it must be requested within 24 hours of the transaction, and it is never available once the deposit has been played. Any bonus or winnings are deducted before a refund is worked out.

Withdrawals

Withdrawals go back through the same method used for the deposit wherever possible. Your deposit must be wagered at least once. If it was not, winnings can be cancelled and a fee of 10% of the last deposit, with a floor of 0.50 euros, can be kept. That fee is 15% when the deposit came from a bank card or transfer. Requests are handled on weekdays and usually within 3 working days once all checks are complete. You can have no more than 3 withdrawals pending at once. Daily and monthly ceilings follow your loyalty level, rising from 500 euros a day and 7,000 a month at the first level to 1,500 and 20,000 at the fifth. That level is set from your activity over the previous 90 days and drops to the lowest after a month without bets. Money cannot be passed between players.

Bonuses and wagering

Every bonus carries a wagering requirement shown as a multiplier, applied to the bonus, the bonus plus deposit or the winnings, depending on the offer. Slots, scratch cards and keno count in full, live games, table games and video poker count for 10%, and jackpot, Slingo and bingo titles cannot be played with bonus funds. Real money is wagered first. Casino bonuses must be wagered within 10 days, and bonus money and winnings expire afterwards. Asking for a withdrawal early voids the bonus balance and its winnings. Free spins without a deposit cap winnings at 80 euros with a 40x requirement on what they produce. While a bonus is active, single bets above 5 euros, low-risk roulette spreads and bonus abuse of any kind can lead to forfeited winnings.

Inactive and closed accounts

An account with no login for 180 days counts as inactive, and an administration fee of 5 euros a month can be charged until activity returns. You can ask to close your account by email at any time. Closing it with a balance or a pending withdrawal wipes that balance. Self-exclusion works through support too, and you stay responsible for reporting any other accounts you hold.

Fair play and liability

Game outcomes come from random number generators, and the casino's decision in a dispute over a bet or win is final. The casino is not liable for gambling losses, for outages, for actions taken with your login, for delays caused by checks or for events outside its control. Errors in crediting are corrected, and money credited by mistake is not yours to keep. Tax on winnings is your responsibility. The conditions can change at any time, and carrying on after a change means accepting it.